When making your application, Snap will make an assessment on your eligibility, credit history, and affordability. When assessing eligibility, Snap conducts a 'soft' search on your credit file to assess loan affordability and repayment likelihood. Be aware that once your application is finalised, a 'hard' check will appear on your credit file.

If your application is declined, Snap may not be able to provide you with the specific reasons why. Snap refers to credit report data, along with your financial details, to make lending decisions. If you feel as though there may have been a mistake, contact Snap directly using the contact details provided in the email notifying you of your unsuccessful application.

To cancel your finance agreement, please arrange to return your purchase or cancel the services. Once we have confirmed cancellation, we will advise Snap to cancel your finance agreement and refund any payments that you have made. You can exercise this right to cancel your finance agreement within 14 days, beginning the day after you have entered into the agreement.

Upon approval and completion of your purchase, you will be required to sign your loan agreement. Once signed, you will receive a copy via email.

For any questions or concerns, Snap's customer support team will be able to assist.

Before signing your Snap loan agreement, you will receive essential documents to review. Please ensure you understand the terms and information within these documents and reach out to Snap's customer support team if you have any questions.

For enquires about your loan, including Direct Debit setup or personal details updates, please text the word HI to 07860 078257 or email customer@snapfinance.co.uk.

Snap will assist you in setting up convenient, pre-authorised direct debit payments through your bank account.

For security reasons, goods can only be delivered to your home address. If you have recently moved address, please contact Snap's customer service team on 03300 109381 to update your address.

Contact the Snap customer service team directly by texting the word HI to 07860 078257 to discuss any amendments to your direct debit.

If you haven't received your goods, please contact us directly and we will help you.

If you wish to make additional payments, please text the word PAY to 07860 078257 in order to make a secure payment or email customer@snapfinance.co.uk.

If you wish to return your goods and cancel your finance agreement please contact us directly to arrange the return or cancellation of the item or service. Once confirmed we will contact Snap directly.

You can text the word HI to 07860 078257 or email customer@snapfinance.co.uk.

Alternatively, contact Snap with any queries on 03300 109 381 to arrange the return or cancellation.

Life can bring unexpected changes. If you encounter difficulties with your online application or face uncertainty, reach out to the Snap customer service team for assistance. In cases of changing circumstances, please contact the Snap customer service team on 03300 109 381 and they will be able to assist. Alternatively, text the word HI to 07860 078257 or email customer@snapfinance.co.uk.

To process your application, you'll need to provide personal, employment, and financial information. Snap will use this data for creditworthiness and affordability assessments through one or more Credit Reference Agencies. Learn more about how Snap handles your personal data in their Privacy Policy.